A wedding venue that angered couples by leaving it out of pocket called police after receiving threats.
Lemore Manor, in Eardisley, which went into voluntary liquidation last month, says its staff have faced harassment and abuse.
The 17th-century mansion near the border of the Powys – marketed as Fine Manor Events Limited – reportedly failed to reimburse couples who booked weddings there before calling in expert insolvency experts.
This sparked an uproar in a Facebook group called Lemore Manor – Covid Affected Couples, which has more than 100 members.
Nicola Wright says she turned to the group when the company ignored their calls and emails. She claims to have lost £ 14,000 in her liquidation.
Lemore Manor declined to comment on the couples’ claims.
But a spokesperson said staff had been threatened by aggrieved customers.
“We take the welfare of our staff extremely seriously and threats against them will not be tolerated.
“Following several incidents of harassment and abuse, we reported to the police. We continue to help them with their requests. ”
Miss Wright, who lives in Warwickshire, said the couples due to be married at the mansion received an email from the Opus Restructuring liquidators on October 6. He informed them that Fine Manor Events had started a voluntary liquidation.
Since then, she says, couples have been denied reimbursement for their wedding expenses.
Miss Wright’s wedding was originally scheduled for April 2020 but has been postponed due to the pandemic. It was rearranged for October 18 and she was five weeks away from her wedding date when she learned it was off.
She says the company ignored the calls and emails, so she started posting on social media.
The couples began to contact her to share their stories of their dissatisfaction with the company.
“It’s heartbreaking to hear that couples are handing over their savings,” Miss Wright said.
Cathryn Lawrie from South Wales and her fiance have changed their wedding date from May 30, 2021 to later in 2022 due to the coronavirus pandemic.
They paid around £ 11,000 for room costs, catering and room deposits, she said.
“We lost a marriage that we had been waiting for three years and lost a considerable amount of money.
“Hollowed out and angry is an understatement,” she said.
West Mercia Police have confirmed they are investigating threats made at Lemore Manor.
A spokesperson said: “At 3:40 pm on Thursday, October 28, officers received a report of a woman receiving threatening communications at a business premise in Eardisley, Hereford.
“Officers were present and investigations are ongoing.”
Opus Restructuring did not respond to a request for comment.
Lemore Manor is now run as a new business – More Escapes, which is a hotel that will also be hosting weddings.
The More Escapes website says, “We are delighted to offer free cancellation and a full refund, or you may prefer to move your reservation to a later date without an administration fee up to 48 hours prior to your date of departure. arrival for total flexibility.