SAN DIEGO (KGTV) – Scripps Health patients tell ABC 10News that they can now access the MyScripps patient portal for the first time in nearly a month.
There is an explanation for the May 1 network outage that disrupted computer systems at the hospital and Scripps facilities when patients log into their portal.
“I was able to come in this morning and access my patient portal; it seems to be working successfully, ”said Dave Jacobson.
Jacobson broke his neck in a mountain biking accident in April. For weeks, he tried to get essential images, computed tomography scans, and emergency room reports from Scripps so he could see an off-grid specialist. He was unlucky during the blackout until he shared his story with ABC 10News on Monday.
“After Monday’s story, Scripps contacted me, an imagery manager, and they were absolutely fantastic. They quickly located my files and were able to copy them. So I was able to take them to a specialist that day, ”he explained.
In a letter to patients on Monday, Scripps CEO Chris Van Gorder confirmed it was a ransomware attack, but said progress was being made and this week part of the network would be back online.
“We continue to progress. When you come in for care, your medical history is once again electronically handy, and we have increased the capacity of our in-house call center to help answer patient questions. Additionally, we expect our electronic health record to be live again in the latter part of this week, including your ability to log into your MyScripps account to view your health care information. While this progress is significant, there is still work to be done. We look forward to building on these efforts and restoring the remaining Scripps systems as soon as possible, ”Van Gorder wrote in the letter.
Although the portal appears to be working fine, some patients tell ABC 10News that they are still having trouble making appointments through the MyScripps account online and over the phone.
Others tell us that they can now see future appointments already scheduled, test results and invoices through their account, but the lab results that were performed while the system was down are not yet appeared.
In an email to ABC 10News, a spokesperson for Scripps Health said, “As noted in Monday’s patient letter, we continue to gradually improve our systems this week.” The spokesperson could now share any additional information at this point.