After a period of significant growth, Cobra Network continues to invest in member support to ensure it can “deliver the same level of personalized service” for which it is known.
The broker network will increase investments in its Connect platform. It allows members to engage with each other, the Cobra team and key partners online. It has a suite of tools and interactive features such as messaging, chat, forums, surveys, insurance directories, event booking, online training, document library, guides, etc.
As part of the investment, Cobra Network is also strengthening its team with the hiring of three new regional account managers and a new membership manager. Regional directors will be on the road to meet with members starting in August.
“We have had a year of fantastic growth and we want to continue to provide the same level of personalized service to our members. We have strengthened our ability to engage with online brokers and facilitate communication and conversations between the network, our members and our key partners through our Connect platform, ”said Andy Tedstone, CEO of Cobra Network.
The new Birmingham team will support member placement through its wholesale brokerage office. The desk has access to a large panel of insurers, in addition to specialized products, and can support members with smaller risks that are more difficult to place.
“While the lockdown has proven that relationships can be established and maintained online, having face-to-face time and human interaction is essential in a networked organization,” said Joanne Russell, operations manager of Cobra Network.
Russell added that while Cobra Network has embraced the digital switchover with the online Connect platform, he still believes traditional face-to-face account management is important to the network’s relationship strength.
“It is this deep understanding of our members and their business that allows us to continue to develop our proposition to meet their needs,” said the COO.