✉ We were to fly to Turkey with easyJet, so we checked in online and printed our boarding passes. When we arrived at the gate, we were denied boarding because my passport was five days less than the six month validity required to enter Turkey, but we had given the expiry dates of our passports with the rest of our contact details. We are retirees and can ill afford this loss, and easyJet won’t even give us credit for the flight home. I understand that it is my responsibility to have a valid passport, but the airline has issued the boarding pass. Can you help ?
It has already been difficult enough to hold airlines accountable when they mistakenly deny boarding to passengers whose passports are valid; there’s absolutely no way they’ll offer a refund to those who don’t meet a requirement. On its booking page, easyJet explains that it is the passenger’s responsibility to ensure the validity of the passport. I hope highlighting your experience will encourage others to double-check these details well in advance of travel.
✉ For a trip to celebrate our tenth wedding anniversary in July, we booked a beautiful houseboat on a canal in Amsterdam via Vrbo. On our arrival, a note pinned on the door asks us to call France, then we are told that the owner of the boat “had an accident” and is hospitalized. I called Vrbo, but it was almost 5 p.m. and his number was busy. While I was waiting we decided to waste no more time and booked another place to stay. When we finally managed to contact Vrbo, we were told that the owner had just canceled the reservation, two hours after it had started. The company’s promise to help us find accommodation in an emergency was worthless as it had taken a long time to find an agent. Although we got our money back, the hotel we booked was over £500 more expensive than the boat. Can you help me get this refund?
Vrbo said that because the host canceled your reservation, you were eligible to rebook under their Book with Confidence guarantee. But there was no point if you couldn’t reach his call center. Fortunately, after my involvement, he recognized that the situation was stressful for you and your wife, contacted you to apologize and, as a gesture of goodwill, offered to refund you £512 – the difference between the canceled booking and the cost of your hotel.
✉ We would like to do a Greek island hopping cruise in the first two weeks of June. I had intended to travel with Riviera, but they are not offering this route next year. Can you suggest an alternative?
The four-masted tall ship Star Flyer sets sail from Athens on June 10, with stops at Patmos, Amorgos, Mykonos and Spetses, and Kusadasi in Turkey (for the archaeological wonders of Ephesus). It starts at £1,630 pp (starclippers.co.uk; fly to Athens).
If life on a traditional 12-cabin wooden-hulled motor sailer appeals to you, a fantastic seven-night Ionian Island cruise from Corfu visits Meganissi, Lefkas, Parga and Paxos. It starts at £991 pp half-board, plus £44 pp for port costs (seafarercruises.com; fly to Corfu).
If you prefer the big ship vibe, NCL’s seven-night ride from Athens around the Greek Isles on Norwegian Jade on June 11 includes Santorini, Mykonos and Rhodes, and starts at £1,640 pp for a cabin domestic, including flights (ncl.com).
The famous sign of the Las Vegas Strip
✉ I am planning to travel to California in July for two to three weeks with my wife and children, ages 18 and 16. We plan to fly to Los Angeles or San Francisco and visit Yosemite, the Grand Canyon and Las Vegas. Can you give me an idea of the cost and how to book this trip?
The easiest way to organize this epic road trip is through a specialist tour operator. American Sky, for example, can create bespoke itineraries and suggests you start with four nights of relaxation in Santa Monica, then head to Palm Springs, Flagstaff, Las Vegas, Mammoth Lakes (for Yosemite) and San Francisco, with two nights in each . You’ll stay at swanky hotels along the way, including the beachfront Viceroy Santa Monica, with its poolside cabanas, and Caesars Palace in Las Vegas. Fourteen nights room only next July starts at £2,149 pp including flights and SUV hire (americansky.co.uk).
The American Road Trip Company could put together a similar bespoke itinerary: Its 14-night Cali and Vegas coast trip begins in San Francisco and includes 17 miles of the Monterey Peninsula, Pacific Coast Highway, Palm Springs and Joshua Tree National Park. It would cost around £2,700 per person, including flights and SUV hire (theamericanroadtrip company.co.uk). You can extend the trip to three weeks, but inflation and the exchange rate mean the US is now expensive, especially in tourist honeypots, and you might find two weeks is enough.
✉ When I made a reservation for a trip in January with Jet2holidays, the transfer arrangements to the resort seemed to have changed. Previously, if you didn’t need a regular station transfer – from which disabled people with mobility scooters are banned – you received a discount of around £40. Alternatively, upon production of a letter from your GP confirming your disability, Jet2 will provide an appropriate transfer. However, now it appears that they do not allow us to use the coach transfer or provide a suitable transfer. Therefore, we pay for a package trip in which we will be left at the destination airport to find our own way to the accommodation. Surely that can’t be true?
You say a Jet2 adviser told you it was no longer possible to arrange a suitable transfer, but Jet2 insists its policy for those requiring special assistance has not changed, although it now requires customers to complete an online form rather than emailing or calling the customer. services, and indicates that the forms are processed in the order of departure dates. Customers can book suitable transfers at no additional cost and seats are allocated free of charge near the front of the aircraft. “Although Ms Chatterton had not heard from us when she contacted The temperature, we can confirm that we have been in touch with her and are happy to say that everything has been fully arranged for her and her husband,” he said. “We look forward to welcoming them back with us and wish them both happy holidays.”
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